<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:12pt"><div class="" style="">User is using a iPhone 5s.</div><div class="" style=""><br class="" style=""></div><div class="" style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; background-color: transparent; font-style: normal">So the user connects and is able to use the Internet without problems.</div><div class="" style=""><br class="" style=""></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; background-color: transparent; font-style: normal" class="">Later on that day they connect again (Whilst on a 4g connection). The VPN connects, authenticates correctly but is unable to access the Internet and we can't
ping their internally assigned Ip address either.</div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; background-color: transparent; font-style: normal" class=""><br class="" style=""></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; background-color: transparent; font-style: normal" class="">The only difference I can see if that instead of ipsec showing:</div><div style="background-color: transparent" class=""> INSTALLED, TUNNEL, ESP in UDP SPIs: c3ae09dd_i 00d5f21a_o<br class="" style=""></div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal" class=""><br class="" style=""></div><div style="background-color:
transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal" class="">It now shows:</div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal" class=""> UPDATING, TUNNEL</div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal" class=""><br></div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal;" class="">I can't find any documentation on this status, can any one help?</div><div style="background-color: transparent; color:
rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal;" class=""><br></div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal;" class="">Thanks,</div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal;" class=""><br></div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal;" class="">H.</div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida
Grande', sans-serif; font-style: normal;" class=""><br></div></div></body></html>